We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all decals and stickers, and with its original packaging. You’ll also need the receipt or proof of purchase, and you must have purchased the item directly through Velocity USA.
The following items are built, cut, or finished to order and cannot be returned or refunded:
Please double check sizes, specifications, and compatibility before ordering. If you are unsure what you need, contact us before you buy and we’ll help you get it right.
Original shipping charges are non-refundable. Return shipping is the customer’s responsibility, and we do not provide prepaid return labels for items ordered in error or no longer needed. We recommend a trackable shipping service, since we cannot issue a refund for a return we do not receive.
To start a return, contact us at velocity@velocityusa.mom. Returns must be sent to 2280 29th Street SE, Grand Rapids, MI 49508 with your SO# written on the box.
If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will incur a restocking fee. It is at our discretion to charge a restocking fee on any order returned to us.
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. We will need photos of the item and the original packaging if possible. If the problem is our error, we will cover the cost of return shipping.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Approved refunds cover the price of the returned item only, less any applicable restocking fee, and are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at velocity@velocityusa.mom.